Shipping questions

*These turnaround times are approximates and are not guaranteed BUT we do try hard to meet requested delivery dates.
Country Print Type Creation Time (until 1st proof) Printing Time Standard Shipping Time *FedEx or UPS ground Standard Shipping Cost Express Ship Time Express Ship Cost
Contiguous US Standard Print 1 – 2 days 1 day 3 – 10 days FREE Overnight M-F $16.99
Mounted & Textured Print 1 -2 days 2 days 3 – 10 days FREE Overnight M-F $16.99
Ready to Frame Mounted Canvas 1 – 2 days 2 – 3 days 3 – 10 days FREE Varies -email us for ship time and quote
Gallery Wrapped Canvas 1 – 2 days It takes three business days to produce your Gallery Wrapped Canvas. Please note: orders sent to print over the weekend will be considered received on Monday; the day that we send your order to print is considered day zero. For example, if your order is sent to print before 5:00 pm Mountain time on a Monday, your order is guaranteed to ship on Thursday. Standard shipping is UPS Ground. For ground transit times, please see http://www.ups.com/maps/results for a transit time map from our zip code, 80501. Please note: UPS Ground transit time is not guaranteed. The map depicts typical transit times, but these may be effected by volume and weather implications. FREE Varies -email us for ship time and quote
Frames *M&T Prints not available 1 – 2 days Framing time can vary. Usually adds 2 days to print time *does not add shipping time FREE Varies -email us for ship time and quote
Canada Standard Print 1 – 2 days 2 days 7 – 10 days Please contact us at order@customfamilytreeart.com for a shipping quote Not Available
Mounted & Textured Print 1 -2 days 2 days 7 – 10 days
Ready to Frame Mounted Canvas 1 – 2 days 7 – 10 days 3 – 10 days
Gallery Wrapped Canvas 1 – 2 days It takes three business days to produce your Gallery Wrapped Canvas. Please note: orders sent to print over the weekend will be considered received on Monday; the day that we send your order to print is considered day zero. For example, if your order is sent to print before 5:00 pm Mountain time on a Monday, your order is guaranteed to ship on Thursday. All orders ship using priority mail service, and are delivered by Canada Post. Shipping typically takes 4-8 business days after production, but may take up to 21 days. Tracking is not available for items shipped to Canada. Shipping rates do not include duty or tax. Your postal courier is responsible for collecting the duty and tax upon delivery.
Frames *M&T Prints not available 1 – 2 days Framing time can vary. Usually adds 2 days to print time *does not add shipping time
All other locations Billed at actual cost. Shipping charges could be quite high. We recommend purchasing the Digital Copy Only file of your tree and getting it printed locally as many times as you want. Digital Copy Only files for 4 Generation Descendant trees are $110 and $100 for all other trees. Simply choose the Digital Copy Only option when ordering.