FAQ

Q: What information do you use to make my custom family tree art?

A: We use the names of your family members as you provided them. You can submit just first and last names, or include middle and/or maiden names if you would like. We will make your tree however you want with whatever information you want included.

 

Q: How do I get my custom family tree made?

A: Click here to go the "How Does This Work" page

 

Q: What if I want something different?

A: Simply let us know what you have in mind, and we'll do it! We have made trees to showcase an individuals influence throughout his career for a retirement party, 12 generations dating back to the 1700's, trees in foreign languages, and even animal pedigrees. Feel free to contact us with your ideas.

 

Q: Is my information safe?

A: We keep your information private and will never sell any of it. We fight off email boxes full of spam, too. We would never do that to our favorite people - our customers!

 

Q: Will I get to approve the designs before they are printed?

A: Yes! We want you to be thrilled with your custom family tree art. You will be provided with digital proofs for your approval. You can request changes, and approve the design when you are satisfied that it is everything you hoped for.

 

Q: Where do you ship to, and how much is shipping?

A: We ship to the Continental U.S. and Canada. Shipping to all other locations is too expensive. Click here to see a chart of shipping costs.

 

Q: How soon can I have my custom family tree art?

A: You will have your digital proof for approval within 1-2 days. Prints usually arrive within 5 to 9 days. Overnight shipping is available for standard prints within the continental U.S. If you need your tree by a certain date, simply let us know when you order, and we will do our best. For a detailed breakdown by print type and location, Click here.

 

Q: What if there are divorces or deaths, and remarriages in my family?

A: We will include whoever you want included. We can show more than one spouse and connect children to the appropriate one. If you don't like how it looks (or the person upsets you) we can change it or remove them. You get the final say. Click to see examples.

 

Q: Will my print background be the same shade as the color on my screen?

A: The trueness of the color on your screen is based on how well your screen is calibrated. If you are concerned about getting a particular shade, you could try looking at the proof on multiple computer screens, or print your proof. You, or someone with experience in the area, could check your settings and get them calibrated for true colors. Or you could create a group of colors and have a high quality photo developer, or print shop, print you a copy for comparison to your monitor. (Grocery store photo departments and other low quality developers don’t check their color balances for accuracy, and will give you a different shade on a different day. It all depends on how the employee set the calibration that day.) If the color you have chosen isn’t quite right, we can adjust it any way you want. You can request adjustments during the approval process.

 

Q: Can I add people and babies to my tree later?

A: Absolutely! We understand that families are always changing and growing. We want to help you enjoy your family through art for years to come. Simply click here to go to the update page, and let us know what you want added or changed, as well as what type & size of print you want, and we'll get right to work!